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Manage Conflicts Effectively

We suggest you spend about 3 weeks to complete our large courses. The learning material should be divided into small, digestible doses, ideally 2-3 hours per week. The video content and number of lessons vary from course to course, but in general the video material is between 45 and 120 minutes in length and the courses consist of 25-50 lessons. Each large course comes with a downloadable workbook. The exact content of each course (length of videos, number of chapters and lessons) can be found after clicking on the specific course.

Normál ár
39.900 Ft
Normál ár
Akciós ár
39.900 Ft

Behind conflict there is the question of trust.

Leadership is built on mutual trust, and trust cannot be imposed or bought, it must be earned and maintained. This is a difficult task, since trust is the only way to build trust, and the level of trust achieved can easily be undermined, even unintentionally, by inappropriate communication by leaders in tense situations.

What does this course offer?

The course will provide you support in resolving existing conflicts and become a role model as a leader in your community.
If you are interesteed in developing the quality of your relationships, this course is for you. You will be introduced to a coherent set of communication skills that will help them you enhance the motivation, creativity and loyalty of the people you work with, resulting in quality work and constructive cooperation.

What topics does the course cover?

Me and conflict resolution
- My typical conflict management style
- Identifying my goals

Effective feedback
- A new approach to the behaviour of others
- Identifying the problem owner - the key to clear communication
- How to give positive feedback?

Supporting skills
- When to listen to others, when not to?
- Supporting others' problem solving
- Effective, helpful responses

Confronting skills
- Confrontation to win cooperation
- Conditions for effective confrontation
- Avoiding predictable negative responses

Resolving conflicts
- How does this work in real life?
- Win-lose conflict resolution methods
- Win-win conflict resolution

Clash of values
- Understanding the values and perspectives of others
- Influencing and accepting others' values
- Changing ourselves to reduce conflict

If you want to learn...
- how to express respect for your colleagues,
- how to be more receptive to others' initiatives
- how to resolve conflicts between colleagues without losing
- how to use new skills to engage your colleagues and increase their participation

...then we look forward to welcoming you on our course!

Mielőtt belevágsz

  • Learning With TalentLMS: The Basic Functions

I. Introduction

  • Welcome to the course!
  • What causes conflicts and how it is connected to assertive communication
  • My relationships
  • My goals
  • How can I use this program the best?
  • I want to work on these cases

II. Conflict management map - where are you now and where are you going?

  • Introduction to the Conflict-handling map
  • Conflict management model
  • Self-diagnosis
  • Clarifying my own goal

III. Who owns the problem?

  • Who owns the problem?
  • The behavior screen model
  • Defining the behavior: data and interpretation
  • Exercise:Who owns the problem?
  • Kviz
  • Chapter summary

IV. When I have a problem

  • When I have a problem
  • Our current answers - and their evoluation
  • The I-message model
  • Exercise: Confronting I-message model
  • Skill Practice #1 - Checking
  • 📝 Teszteld a tudásodat - Amikor nekem van problémám
  • What to pay attention to when formulating I-message
  • Skill practice #2
  • Summary

V. When the other person has a problem

  • When the other person has a problem
  • Active listening
  • 📝 Teszteld a tudásodat - Amikor másnak van problémája
  • Skill practice: Good and bad answer
  • Skill practice: With your own example
  • Summary

VI. When there is no problem

  • When there is no problem
  • The Positive I-message model
  • 📝 Teszteld a tudásodat - Amikor nincs probléma
  • Skill practice: The first attempt
  • Summary

VII. How does it work in a real life?

  • How does it work in a real life?
  • Simulation practice
  • Skill practice: Gear shifting
  • 📝 Teszteld tudásodat! - Hogyan működik ez a való életben?
  • When I-message does not work
  • Resolving conflicts of needs
  • When values clash
  • Discussion plan

VIII. Tanulságok

  • Lessons learned
  • Closing

Bozsogi Dia